Terms of Service

By accessing or using the Velyon AI website at velyon.ai, or by engaging Velyon AI for any services, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated herein by reference.

If you are accessing our website or services on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these terms. In such cases, "you" and "your" refer to that entity.

If you do not agree with any part of these terms, you must not use our website or engage our services. We reserve the right to refuse service to anyone at our discretion.

Velyon AI is an AI automation and bespoke software development agency incorporated and operating in Cyprus, European Union. We design, build, and deploy custom AI agents, intelligent workflow automations, and bespoke software solutions for businesses across Cyprus and the EU.

Velyon AI offers the following categories of services, subject to separate project agreements and statements of work:

• Custom AI automation design and development using platforms including n8n, OpenAI API, and related tools
• Bespoke software development including web applications, mobile applications, and backend systems
• AI agent deployment including voice agents, WhatsApp bots, and conversational AI systems
• System integration services connecting CRMs, databases, communication platforms, and third-party APIs
• Ongoing maintenance, monitoring, and optimisation of deployed automation systems
• Technical consulting, discovery sessions, and automation strategy advisory

The specific scope, deliverables, timeline, and pricing for each engagement are defined in a separate written agreement, proposal, or statement of work signed by both parties. These Terms of Service apply to all such engagements in addition to any project-specific terms.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with reasonable notice to affected clients where applicable.

Project agreements

Each client engagement begins with a written proposal or statement of work that defines the project scope, deliverables, timeline, fees, and any specific terms applicable to that engagement. No work will commence until both parties have agreed to the proposal in writing, whether by signature, email confirmation, or equivalent written acceptance.

Client responsibilities

You agree to provide Velyon AI with timely access to all information, systems, credentials, and materials reasonably required to deliver the agreed services. Delays caused by failure to provide required materials may affect delivery timelines and do not constitute a breach by Velyon AI.

Acceptance of deliverables

Upon delivery of any project milestone or final deliverable, you will have an agreed review period as specified in the project agreement to raise material issues. Failure to raise written objections within the review period constitutes acceptance of the deliverable.

Change requests

Any changes to the agreed project scope must be requested in writing and are subject to a change order process. Scope changes may affect project timelines and fees. Velyon AI is not obligated to implement scope changes without written agreement on the revised terms.

All fees for Velyon AI services are as agreed in the applicable project proposal or statement of work. Unless otherwise specified in writing, the following payment terms apply:

• A deposit of 50% of the total project fee is due upon signing of the project agreement, before work commences
• The remaining balance is due upon project delivery and client acceptance of final deliverables
• Monthly retainer and maintenance fees are invoiced at the start of each calendar month and due within 14 days of invoice date
• All fees are stated in Euros (EUR) unless otherwise agreed in writing
• Invoices not paid within the agreed terms may incur late payment interest at the rate permitted under EU Directive 2011/7/EU on late payments
• Velyon AI reserves the right to suspend services on accounts with outstanding overdue invoices after providing reasonable written notice

All fees are exclusive of VAT or other applicable taxes unless explicitly stated. Where VAT applies, it will be added to invoices at the applicable rate in accordance with Cyprus and EU tax law.

Velyon AI does not offer refunds on deposits or fees for work already completed unless otherwise agreed in writing or required by applicable law.

Client-owned deliverables

Upon receipt of full payment for a project, Velyon AI assigns to the client all intellectual property rights in the custom deliverables created specifically for that client under the project agreement, including custom code, automation workflows, and bespoke software components developed exclusively for that engagement.

Velyon AI retained IP

Velyon AI retains all intellectual property rights in:

• Pre-existing tools, frameworks, libraries, methodologies, and know-how developed prior to or independently of any client engagement
• Reusable components, templates, and automation building blocks that form part of Velyon AI's standard development toolkit
• Internal systems, documentation, processes, and proprietary technology
• The Velyon AI brand, name, logo, and website content

Third-party components

Our deliverables may incorporate open-source software, third-party APIs, or licensed tools. Your use of such components is subject to their respective licences and terms. Velyon AI will identify any material third-party components included in project deliverables.

Licence to use our website

Velyon AI grants you a limited, non-exclusive, non-transferable licence to access and use our website for the purpose of learning about our services and engaging with us. You may not reproduce, distribute, modify, or create derivative works from any website content without our prior written consent.

Both parties acknowledge that in the course of a project engagement, each party may disclose confidential information to the other. Each party agrees to:

• Keep all confidential information of the other party strictly confidential
• Use confidential information only for the purposes of the project engagement
• Not disclose confidential information to any third party without prior written consent, except as required by law or regulation
• Apply at least the same degree of care to protecting the other party's confidential information as it applies to its own confidential information, and no less than reasonable care

Confidential information does not include information that is or becomes publicly available through no fault of the receiving party, was already known to the receiving party at the time of disclosure, or is independently developed by the receiving party without use of the confidential information.

These confidentiality obligations survive termination of any project agreement for a period of three years, unless a longer period is agreed in the applicable project agreement.

Where a client requires a formal Non-Disclosure Agreement (NDA) prior to disclosing sensitive information during a discovery or pre-sales process, Velyon AI is happy to enter into such an agreement on request.

Both parties agree to comply with all applicable data protection laws, including the EU General Data Protection Regulation (GDPR) 2016/679, in connection with any personal data processed in the course of a client engagement.

Data Processing Agreements

Where Velyon AI processes personal data on behalf of a client as a data processor (for example, when building or operating automation systems that handle the client's customer data), the parties will enter into a separate Data Processing Agreement (DPA) as required by GDPR Article 28. The DPA will govern the scope, nature, and purpose of processing, the types of personal data processed, and the obligations and rights of each party.

Website visitors

The collection and use of personal data from website visitors is governed by our Privacy Policy, which is available at velyon.ai/privacy-policy. Our Privacy Policy forms part of these Terms of Service by reference.

Our warranties

Velyon AI warrants that:

• Services will be performed with reasonable skill, care, and diligence by qualified professionals
• Deliverables will materially conform to the agreed specifications set out in the project agreement
• We have the right to enter into agreements and provide the services described

Disclaimers

To the fullest extent permitted by applicable law, Velyon AI makes no warranties beyond those expressly stated above. In particular:

• Our website is provided on an 'as is' and 'as available' basis without warranties of any kind, express or implied
• We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components
• Third-party services, APIs, and platforms integrated into client solutions (including OpenAI, WhatsApp API, and others) are subject to their own terms and availability — Velyon AI is not liable for changes, outages, or discontinuations by third-party providers
• AI-generated outputs produced by integrated language models are probabilistic in nature. We do not warrant that AI outputs will be accurate, complete, or suitable for any specific purpose without human review

Nothing in these terms excludes or limits any warranty or liability that cannot be excluded or limited under applicable Cyprus or EU consumer protection law.

To the fullest extent permitted by applicable law, Velyon AI's total aggregate liability to you for any claim arising out of or relating to these terms, our website, or any project engagement — whether in contract, tort (including negligence), or otherwise — shall not exceed the total fees paid by you to Velyon AI in the three months preceding the event giving rise to the claim.

Velyon AI shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, business, or goodwill
• Business interruption or loss of business opportunity
• Damages arising from reliance on AI-generated outputs without appropriate human review
• Losses caused by the failure, unavailability, or changes to third-party services or APIs beyond our reasonable control

You agree to indemnify, defend, and hold harmless Velyon AI and its founders, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your breach of these Terms of Service or any project agreement
• Your use of our website or services in a manner not authorised by these terms
• Any content, data, or materials you provide to Velyon AI that infringe the intellectual property rights or other rights of any third party
• Your violation of any applicable law or regulation
• Any claim by a third party arising from your use of deliverables in a manner inconsistent with our guidance or the agreed specifications

Termination by either party

Either party may terminate a project engagement or monthly retainer agreement by providing written notice as specified in the applicable project agreement. Where no notice period is specified, a minimum of 30 days written notice is required.

Termination for cause

Either party may terminate immediately by written notice if:

• The other party commits a material breach of these terms or the project agreement and fails to remedy the breach within 14 days of receiving written notice
• The other party becomes insolvent, enters administration, or is subject to bankruptcy proceedings
• Continued performance would require either party to violate applicable law

Effect of termination

Upon termination:

• All fees for work completed up to the termination date become immediately due and payable
• Velyon AI will provide the client with all completed deliverables and work in progress up to the termination date, upon receipt of all outstanding payments
• Each party will return or destroy the other party's confidential information, subject to any legal retention obligations
• Provisions of these terms that by their nature should survive termination — including intellectual property, confidentiality, payment obligations, limitation of liability, and governing law — shall continue to apply

These Terms of Service and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of the Republic of Cyprus and, where applicable, the law of the European Union.

Dispute resolution

In the event of any dispute arising from these terms or any project engagement, the parties agree to first attempt to resolve the dispute through good-faith negotiation within 30 days of one party notifying the other of the dispute in writing.

If the dispute cannot be resolved through negotiation, either party may refer the matter to mediation before pursuing litigation. If mediation is unsuccessful or declined, the dispute shall be subject to the exclusive jurisdiction of the courts of the Republic of Cyprus.

For clients who are consumers resident in another EU member state, nothing in these terms affects your right to bring proceedings in the courts of your country of residence, or to benefit from mandatory consumer protection provisions applicable in your country.

Velyon AI reserves the right to update or modify these Terms of Service at any time. When we make material changes, we will update the "Last updated" date at the top of this page. For significant changes affecting active client engagements, we will provide reasonable prior notice by email or written communication.

Your continued use of our website or services after any changes to these terms constitutes your acceptance of the revised terms. If you do not agree to the revised terms, you should cease using our website and contact us to discuss your active engagements.

We recommend reviewing these Terms of Service periodically to stay informed of any updates.